1. Before launch
You may request cancellation before campaign activation. We will refund the unused payment, less nonrecoverable payment-processing charges and any clearly disclosed, already-incurred setup or reserved-inventory cost.
2. After launch
Delivered valid visits are nonrefundable. If you request cancellation after launch, we will pause delivery as reasonably practicable and refund the remaining unused campaign balance, less nonrecoverable charges and committed costs disclosed for the order. Auction activity already in flight may result in limited delivery after a pause request.
3. Rejected campaigns
If we reject a campaign before delivery because inventory is unavailable or we cannot approve it despite accurate disclosure by the advertiser, the unused balance will be refunded. If rejection, suspension, or termination results from misrepresentation, unlawful activity, brand-authorization failure, chargeback abuse, or a serious policy violation, we may deduct documented losses and costs to the extent permitted by law.
4. Invalid traffic
We do not charge for visits rejected by our filtering before billing. A documented claim of invalid traffic must be submitted within 30 days of the relevant report and include enough information for investigation. Approved adjustments may be issued as campaign credit or a refund of the affected amount. Differences caused by attribution settings, consent blocking, time zones, or analytics methodology are not by themselves proof of invalid traffic.
5. No-conversion and destination issues
Campaign results are not guaranteed. Lack of sales, leads, or conversions is not grounds for a refund. Visits delivered while the advertiser's destination is unavailable, misconfigured, slow, changed without notice, or blocked by the advertiser's systems are generally nonrefundable.
6. Processing
Approved refunds are sent to the original payment method when practicable and may take up to 30 calendar days after approval, plus financial-institution processing time. Taxes and currency differences are handled as required by law and the payment provider.
7. How to request
Email advertisers@highintenttraffic.com with “Cancellation” or “Billing Review” in the subject line and include the company, order reference, campaign, reason, and supporting records.